Please ensure your support requests are:
- Respectful and Professional: Use polite language and maintain a courteous tone
- Clear and Specific: Provide detailed information to help us assist you better
- Appropriate: Keep requests related to academic or technical support
- Patient: Allow 24-48 hours for response during business days
Important Notes:
- Inappropriate, offensive, or disrespectful messages will not be tolerated
- Emergency situations should be reported via phone during business hours
- Support is provided Monday-Friday, 8:00 AM - 6:00 PM EAT
- All communications are logged for quality assurance purposes
Need immediate assistance?
📞 Call: +256 778216550
📧 Email: support@nanamedia.ug
🕐 Hours: Mon-Fri 8AM-6PM, Sat 9AM-2PM